Frequently Asked Questions

Are Phoenix Straps made to British M.O.D. military specifications?

All Phoenix Straps adhere to the original British Ministry of Defence (M.O.D.) specifications from the 1970s and 1980s. Our "Original" series is meticulously crafted to the exact dimensions and specifications outlined in DEF STAN 66-47/2.

What materials are used to make Phoenix Straps?

Phoenix Straps are crafted from our proprietary High-Density Nylon Fabric. This material provides exceptional tensile strength while maintaining flexibility and comfort thanks to its denser weave compared to traditional NATO-style straps.

Where are Phoenix Straps manufactured?

Our Phoenix Straps feature proprietary high-density nylon sourced from textile mills, while the metal hardware is carefully selected from suppliers in the United States.

What kind of testing does Phoenix Straps undergo to ensure durability and quality?

Every Phoenix Strap undergoes rigorous strength testing to verify its compliance with the stringent British M.O.D. tensile strength standards and construction requirements outlined in DEF STAN 66-47/2.

 Do Phoenix Straps (NATO Straps) fit all watch models, or are they designed for specific types?

Phoenix Straps are designed to be compatible with the majority of watch models that utilize the standard springbar system. However, they may not be suitable for watches that feature customized or integrated bracelet systems. It's essential to verify the compatibility of your watch with Phoenix Straps before purchasing.

Does Phoenix Straps offer any guarantees on its products?

We stand behind the quality and craftsmanship of our Phoenix Straps. All products are backed by a 12-month guarantee against defects in materials or workmanship (excluding cosmetic or intentional damage). If your Phoenix Strap fails within this period, please contact our customer service team for assistance.

Does Phoenix Straps take customer opinions into account when designing new products?

Yes, we believe that incorporating your feedback into future products is crucial to maintaining our high standards and delivering the products you love. To that end, we have a program in place that allows customers to provide valuable input on strap designs. As a token of our appreciation, we will send you a complimentary sample of any strap that you helped design. Simply contact our customer service team to get started.