Frequently Asked Questions

Thank you for your support!

ANNOUNCEMENT:

We've become aware of some unscrupulous individuals selling older Phoenix Straps at inflated prices. These are likely leftover stocks from outdated distributors. Additionally, please be cautious of individuals falsely claiming to represent Phoenix Straps on social media and forums. They may be attempting to sell their remaining inventory.

We want to assure you that we've taken action. We've reported this situation to the appropriate authorities and have restricted these individuals' future access to our products. We completed the META Verified screening to ensure that customers are not confusing us with fake social media accounts.

SPECIAL REQUEST:

We understand that the holiday season can be a hectic time. To ensure a positive experience for everyone, we kindly ask our customers to remain polite and courteous when interacting with our customer service team (Email and Social Media Support).

Please remember that our team members are young professionals, often in their first post-academic roles. They are committed to providing professional and courteous service to all customers.

Unfortunately, we've experienced instances of inappropriate and threatening behavior from older "Gentlemen", including threats of violence and inappropriate acts, directed at our younger 17 & 18 year old team members. Such behavior is unacceptable and will not be tolerated.

To maintain a respectful environment for our team, we reserve the right to cancel orders and suspend services for customers who engage in abusive or threatening conduct. We also share relevant evidence with authorities for potential prosecution.

Are Phoenix Straps made to British M.O.D. military specifications?

All Phoenix Straps adhere to the original British Ministry of Defence (M.O.D.) specifications from the 1970s and 1980s. Our "Original" series is meticulously crafted to the exact dimensions and specifications outlined in DEF STAN 66-47/2.

What materials are used to make Phoenix Straps?

Phoenix Straps are crafted from our proprietary High-Density Nylon Fabric. This material provides exceptional tensile strength while maintaining flexibility and comfort thanks to its denser weave compared to traditional NATO-style straps.

Where are Phoenix Straps manufactured?

Our Phoenix Straps feature proprietary high-density nylon sourced from textile mills in the United Kingdom, while the metal hardware is carefully selected from suppliers in the United States.

What kind of testing does Phoenix Straps undergo to ensure durability and quality?

Every Phoenix Strap undergoes rigorous strength testing to verify its compliance with the stringent British M.O.D. tensile strength standards and construction requirements outlined in DEF STAN 66-47/2.

 Do Phoenix Straps (NATO Straps) fit all watch models, or are they designed for specific types?

Phoenix Straps are designed to be compatible with the majority of watch models that utilize the standard springbar system. However, they may not be suitable for watches that feature customized or integrated bracelet systems. It's essential to verify the compatibility of your watch with Phoenix Straps before purchasing.

Does Phoenix Straps offer any guarantees on its products?

We stand behind the quality and craftsmanship of our Phoenix Straps. All products are backed by a 12-month guarantee against defects in materials or workmanship (excluding cosmetic or intentional damage). If your Phoenix Strap fails within this period, please contact our customer service team for assistance.

Does Phoenix Straps take customer opinions into account when designing new products?

Yes, we believe that incorporating your feedback into future products is crucial to maintaining our high standards and delivering the products you love. To that end, we have a program in place that allows customers to provide valuable input on strap designs. As a token of our appreciation, we will send you a complimentary sample of any strap that you helped design. Simply contact our customer service team to get started.